• Back Up & Data Recovery
  • Email Back Up & Email Recovery
  • Computer & PC Back Up
• IT Consultancy
• IT Moves & Office Relocations
• IT Network Security
  • Anti Virus Protection & Security
  • Firewalls
  • SPAM Blockers & Filters
  • Unified Threat Management UTM
• IT Network Services
  • Remote Desktop Access
  • Virtual Private Networks VPN
• IT Sales
• IT Support
  • IT Help Desk Support
  • On Site IT Support
• Server Services
• Server Rescue
  • Server Rescue - Backup
  • Server Rescue - Disaster Recovery
  • Server Rescue - Case Study

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• Server Rescue Handbook

IT Help Desk Support

We provide contract IT help desk support for businesses and organisations across the UK.

Our Remote Support Contract provides access to our IT help desk which provides your support by remotely logging onto your IT system or PC to solve any problems.

Our Full Support Contract gives the same IT helpdesk support and also covers you for any necessary on site IT support visits when problems cannot be solved remotely.

In these cases one of our fully-qualified IT field engineers will visit your site to solve your IT issues with further details on our On Site IT Support page.

IT Helpdesk Support

Our help desk support work is general charged per item of equipment - as detailed in our contracts - but any work and costs not covered by your agreement will be explained in full before any work takes place.

Our IT help desk is staffed by Microsoft Certified Professionals (MCPs) Monday to Friday between 9am and 6pm with calls logged in one of the following ways:

• Telephone on 0845 226 7734

• Email at helpdesk@onit.co.uk

• Online at our dedicated OnIT Support website which acts as our web-based helpdesk

Each of your contacts is given a specific reference number unique to your query allowing you to find out the status of your IT help desk query at any time.

IT Help Desk

We provide technical help desk backup for a variety of hardware including PCs, laptops, modems, servers and handheld devices such as Blackberrys and PDAs.

In terms of server disaster recovery support, we also offer a back up and data recovery solution - called Server Rescue - which restores your IT network within hours.

We also provide the following range of other IT services for UK businesses and organisations which you might be interested in:

• Back Up & Data Recovery - Including Email Back Up & Email Recovery, Computer & PC Backup and our disaster recovery solution - Server Rescue

• IT Consultancy - Including expert independent IT advice and guidance on all aspects of business technology and communications

• IT Moves & Office Relocations - Including IT relocation planning, guidance and network setup and installation work

• IT Network Security - Including Anti Virus Protection & Security, Firewalls, SPAM Blockers & Filters and Unified Threat Management (UTM)

• IT Network Services - Including IT network design, installation, management, monitoring and maintenance services, Remote Desktop Access and Virtual Private Networks (VPN)

• IT Sales - Including IT software and hardware sourcing and supply

• Server Rescue - Our dedicated data and IT disaster recovery solution which will have your IT and business back up and running within hours

• Server Services - Including server supply, installation, configuration, management, monitoring, maintenance, migration, consolidation and hosting

To find out more about  IT help desk support and our helpdesk support contracts for businesses across the UK please contact us on 01494 781 040 or at makeitwork@onit.co.uk.