• Data Recovery and Backup
  • Email Backup and Recovery
  • Online PC Backup
• IT Consultancy
• IT Networking
  • Remote Access
  • Virtual Private Networks - VPN
• IT Office Moves
• IT Sales
• IT Security
  • Antivirus
  • Firewalls
  • SPAM Blockers and Filters
  • Unified Threat Management - UTM
• IT Support
  • IT Helpdesk Support
  • Onsite IT Support
• Server Services
• Server Rescue
  • Server Rescue - Backup
  • Server Rescue - Disaster Recovery
  • Server Rescue - Case Study

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IT Helpdesk Support

We provide contract IT helpdesk support for businesses across London and the UK.

Our Remote Support Contract gives you access to our IT helpdesk which provides your support by logging onto your IT system or PC to solve any problems covered by your agreement with us.

Our Full Support Contract gives the same IT helpdesk support and also covers you for any necessary onsite IT support visits when problems cannot be solved remotely via our IT support line.

In these cases one of our fully-qualified IT field engineers and field technicians will visit your site to solve your IT issues with further details available on our Onsite IT Support page.

Our support work is general charged per item of equipment, as detailed in our contracts, but any work and costs not covered by your agreement will be explained in full before any work takes place.

Our IT helpdesk is staffed by Microsoft Certified Professionals (MCPs) Monday to Friday between 9am and 6pm with calls logged in one of the following ways:

• Telephone on 0845 226 7734

• Email at helpdesk@onit.co.uk

• Online at our dedicated OnIT Support website which acts as our web-based helpdesk

Each call or remote helpdesk contact is given a specific reference number unique to your query which allows you to find out the status of your IT helpdesk query at any time.

We provide technical backup for a variety of hardware including PCs, laptops, modems, servers and handheld devices such as Blackberrys and PDAs.

In terms of server disaster recovery support, we also offer a data recovery and backup solution which restores your IT network within hours called Server Rescue.

We also provide the following range of other IT services from our Hertfordshire base in Hemel Hempstead which you might be interested in:

• Data Recovery and Backup - Including Email Backup and Recovery and Online PC Backup

• IT Consultancy - Including expert independent IT advice and guidance on all aspects of business technology and communications

• IT Networking - Including IT network design, installation, management, monitoring and maintenance services, Remote Access and Virtual Private Networks (VPN)

• IT Office Moves - Including IT relocation planning, guidance and network setup and installation work

• IT Sales - Including IT software and hardware sourcing and supply

• IT Security - Including Antivirus, Firewalls, SPAM Blockers and Filters and Unified Threat Management (UTM)

• Server Services - Including server supply, installation, configuration, management, monitoring, maintenance, migration, consolidation and hosting services

To find out more about our IT Helpdesk Support, IT support contracts and how we can help you and your business please contact us on 0845 226 7734 or at makeitwork@onit.co.uk.